At CableTVPackages.com, we strive to provide reliable internet, cable TV, and home phone services to our customers. If you are not completely satisfied, this Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refund
You may qualify for a refund under the following circumstances:
- Service Cancellation: If you cancel before your billing cycle begins, you may receive a full refund for any prepaid charges.
- Service Disruption: If technical issues on our end cause a service outage lasting over 48 hours, you may be eligible for a refund or credit.
- Billing Errors: If you were overcharged or billed incorrectly, you are entitled to a refund for the excess amount.
2. Non-Refundable Charges
The following charges are non-refundable:
- Setup or installation fees unless otherwise stated in your agreement.
- Late payment fees or penalties due to delayed payments.
- Promotional or discounted subscriptions that require a term commitment.
- Charges for services already provided before cancellation.
3. How to Request a Refund
To request a refund, contact our customer support team at info@cabletvpackages.com and include:
- Your account details (name, address, and account number).
- A brief explanation of your refund request.
- Proof of payment (e.g., receipt or billing statement).
We aim to review and respond to refund requests within 7-10 business days.
4. Refund Method
Refunds are typically issued using the original payment method. If that is not possible, we may offer alternatives such as a check or account credit.
5. Refund Processing Time
Approved refunds will be processed within 14 business days. Processing times may vary based on your payment provider.
6. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on our website and will apply to future transactions. Please review this policy periodically for updates.
7. Contact Us
For further inquiries, please contact:
📧 Email: info@cabletvpackages.com